Jin HJ, Cheng AL, Qian JY, Lin LM, Tang HM. Effect and satisfaction of outpatient services by precision valuation reservation registration. World J Clin Cases 2021; 9(26): 7750-7761 [PMID: 34621825 DOI: 10.12998/wjcc.v9.i26.7750]
Corresponding Author of This Article
Huan-Mei Tang, Associate Chief Nurse, Department of Nursing, Shandong Provincial Hospital Affiliated to Shandong First Medical University, No. 324 Jingwu Road, Jinan 250021, Shandong Province, China. tanghuanmei2021@126.com
Research Domain of This Article
Nursing
Article-Type of This Article
Observational Study
Open-Access Policy of This Article
This article is an open-access article which was selected by an in-house editor and fully peer-reviewed by external reviewers. It is distributed in accordance with the Creative Commons Attribution Non Commercial (CC BY-NC 4.0) license, which permits others to distribute, remix, adapt, build upon this work non-commercially, and license their derivative works on different terms, provided the original work is properly cited and the use is non-commercial. See: http://creativecommons.org/licenses/by-nc/4.0/
Hai-Jun Jin, Jin-Yan Qian, Li-Mei Lin, Department of Out-Patient Internal Medicine, Shandong Provincial Hospital Affiliated to Shandong First Medical University, Jinan 250021, Shandong Province, China
An-Lan Cheng, Department of School of Public Health, Qingdao University, Qingdao 266071, Shandong Province, China
Huan-Mei Tang, Department of Nursing, Shandong Provincial Hospital Affiliated to Shandong First Medical University, Jinan 250021, Shandong Province, China
Author contributions: Jin HJ and Tang HM designed the research study; Jin HJ, Qian JY and Lin LM performed the research; Jin HJ and Cheng AL analyzed the data and wrote the manuscript; all authors have read and approved the final manuscript.
Institutional review board statement: The study was reviewed and approved by Shandong Provincial Hospital Affiliated to Shandong First Medical University Institutional Review Board, SWYX: NO. 2021-067.
Informed consent statement: Informed consent was waived.
Conflict-of-interest statement: All authors have nothing to disclose.
Data sharing statement: Technical appendix, statistical code, and dataset available from the corresponding author at tanghuanmei2021@126.com.
STROBE statement: The authors have read the STROBE Statement—checklist of items, and the manuscript was prepared and revised according to the STROBE Statement—checklist of items.
Open-Access: This article is an open-access article that was selected by an in-house editor and fully peer-reviewed by external reviewers. It is distributed in accordance with the Creative Commons Attribution NonCommercial (CC BY-NC 4.0) license, which permits others to distribute, remix, adapt, build upon this work non-commercially, and license their derivative works on different terms, provided the original work is properly cited and the use is non-commercial. See: http://creativecommons.org/Licenses/by-nc/4.0/
Corresponding author: Huan-Mei Tang, Associate Chief Nurse, Department of Nursing, Shandong Provincial Hospital Affiliated to Shandong First Medical University, No. 324 Jingwu Road, Jinan 250021, Shandong Province, China. tanghuanmei2021@126.com
Received: April 6, 2021 Peer-review started: April 6, 2021 First decision: April 23, 2021 Revised: May 6, 2021 Accepted: June 7, 2021 Article in press: June 7, 2021 Published online: September 16, 2021
ARTICLE HIGHLIGHTS
Research background
Due to improvements in living standards, people are paying more attention to their health. In China, more patients choose to go to large or well-known hospitals, which leads to constant crowding of outpatient clinics in these hospitals.
Research motivation
To better address this problem, precision valuation reservations have been adopted. This system can provide reliable results for clinical practice.
Research objectives
To establish precision valuation reservation registration aimed at shortening waiting time, improving patient experience and promoting the satisfaction of outpatients and medical staff.
Research methods
Information technology was used to set more reasonable consultation time intervals for different doctors. Questionnaires on satisfaction were distributed to patients and medical staff to calculate the satisfaction score. Differences in measurement data were compared by independent samples t-tests. The correlations between consultation waiting time for patients and the satisfaction of patients or medical staff were analyzed with linear correlation.
Research results
The wait times for consultations after precision valuation reservation registration were obviously shortened. Patient satisfaction significantly improved after precision valuation reservation registration. The correlation between patient consultation waiting time and patient satisfaction was negative. The satisfaction of medical staff was obviously improved. The correlation between patients’ consultation waiting time and the satisfaction of medical staff was negative.
Research conclusions
Precision valuation reservation registration significantly shortened outpatient waiting times and improved the satisfaction of not only patients but also medical staff.
Research perspectives
It is understood that this is the first study to reduce the wait time for outpatient consultations, improve patient satisfaction and enhance the efficiency and quality of medical treatments by setting personalized appointment intervals. This approach played an important role in improving outpatient services, provided a model that is supported by relevant evidence and could continuously improve the quality of management. Precision valuation reservation registration is worth promoting and applying in the clinic.
