Brief Article
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World J Gastroenterol. Sep 28, 2011; 17(36): 4124-4129
Published online Sep 28, 2011. doi: 10.3748/wjg.v17.i36.4124
Assessment of participant satisfaction with upper gastrointestinal endoscopy in South Korea
Hoo-Yeon Lee, Sun Mi Lim, Mi Ah Han, Jae Kwan Jun, Kui Son Choi, Myung-Il Hahm, Eun-Cheol Park
Hoo-Yeon Lee, Department of Social Medicine, College of Medicine, Dankook University, 201, Manghyang-ro, Dongnam-gu, Cheonan-si, Chungcheongnam-do 330-714, South Korea
Hoo-Yeon Lee, Sun Mi Lim, Jae Kwan Jun, Kui Son Choi, National Cancer Control Institute, National Cancer Center, Gyeonggi-do 410-769, South Korea
Mi Ah Han, Department of Preventive Medicine, College of Medicine, Chosun University, Seoseok-dong, Dong-gu, Gwangju 501-759, South Korea
Myung-Il Hahm, Department of Health Administration and Management, College of Medical Science, Soonchunhyang University, Shinchang-myun, Asan-si, Chungcheongnam-do 336-745, South Korea
Eun-Cheol Park, Department of Preventive Medicine and Institute of Health Services Research, College of Medicine, Yonsei University, Seoul 120-752, South Korea
Author contributions: Lee HY and Park EC contributed to the concept and study design; Lee HY and Lim SM contributed to execution of the work; Lee HY, Han MA and Hahm MI drafted the article and revise it critically for important intellectual content; Lee HY, Jun JK and Choi KS conducted the data analysis and interpretation; all authors approved the final version of the article.
Supported by The National Cancer Center Research Fund (grant No. 1010200)
Correspondence to: Eun-Cheol Park, MD, PhD, Department of Preventive Medicine and Institute of Health Services Research, College of Medicine, Yonsei University, 250 Seongsan-no, Seodaemun-gu, Seoul 120-752, South Korea.
Telephone: +82-2-22281862  Fax: +82-2-3928133
Received: November 12, 2010
Revised: May 19, 2011
Accepted: May 26, 2011
Published online: September 28, 2011

AIM: To measure the perceived satisfaction with gastric cancer screening as part of the National Cancer Screening Program (NCSP) in South Korea.

METHODS: Data were derived from the participants in a satisfaction survey of the Quality Evaluation of National Cancer Screening in 2009. This is a population-based nationwide telephone survey of participants who were screened by the NCSP between May and October 2009. This study included 4412 participants who provided full sets of data and who had upper endoscopies for the purpose of gastric cancer screening.

RESULTS: The negative appraisal percentages for each of the seven questions were as follows: explanation in preparation for the upper endoscopy, 12.3%; explanation about the process and procedure of the upper endoscopy, 13.8%; explanation about any pain or discomfort related to the upper endoscopy, 27.5%; level of pain during the procedure, 30.3%; physical environment, 16.2%; manner of the staff, 11.2%, and privacy protection, 8.8%.

CONCLUSION: The critical issues identified by the Pareto analysis include the adequacy of the explanation about any pain or discomfort associated with the upper endoscopy and the level of pain experienced during the procedure.

Keywords: Gastric cancer, Cancer screening, Upper endoscopy, Satisfaction