Brief Article
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World J Clin Urol. Nov 24, 2013; 2(3): 46-52
Published online Nov 24, 2013. doi: 10.5410/wjcu.v2.i3.46
How to improve a urology outpatient service? A survey of patient satisfaction
Szilveszter Lukacs, Benjamin Tschobotko, Gaurav Mukerji, Justin Vale, Evangelos Mazaris
Szilveszter Lukacs, Benjamin Tschobotko, Gaurav Mukerji, Justin Vale, Evangelos Mazaris, Imperial College Healthcare NHS Trust, St. Mary’s Hospital, London, W2 1NY, United Kingdom
Author contributions: Lukacs S wrote the manuscript, one of the data collector and survey coordinator; Tschobotko B involved in editing the manuscript, and analysing data; Mukerji G designed the study and data collection; Vale J was involved with data collection; Mazaris E supervised the project also data collector.
Correspondence to: Evangelos Mazaris, MD, MSc, PhD, FEBU, Imperial College Healthcare NHS Trust, St. Mary’s Hospital, Praed Street, London W2 1NY, United Kingdom. evmazaris@yahoo.gr
Telephone: +44-203-3121006 Fax: +44-203-3121546
Received: June 29, 2013
Revised: September 18, 2013
Accepted: November 1, 2013
Published online: November 24, 2013
Core Tip

Core tip: With our survey we would like to emphasize the need of regular audit activity at the outpatient clinic to improve patient satisfaction and to identify potential pitfalls of the outpatient pathway. Ideally every outpatient clinic or medical practice should conduct a survey yearly for quality improvement purposes to improve patient care and outcomes through systematic review of care against explicit criteria and implement changes if necessary.