Observational Study
Copyright ©The Author(s) 2021.
World J Orthop. Jan 18, 2021; 12(1): 24-34
Published online Jan 18, 2021. doi: 10.5312/wjo.v12.i1.24
Table 3 Free text feedback from patients
Logistical advantagesA better way to avoid coming to hospital during COVID-19Lack of visual feedbackMore explanation of X-ray required as I could not see it
Good and efficient way to receive resultsVideo conferencing would be an improvement e.g., Skype/Zoom
Great service to be seen at homePrefer F2F to show doctor the deformity
Telephone consultations made the process quicker than attending the hospital for an appointmentConsultation timingsWas not expecting telephone consultation, a pre-warning text message may have helped
Overall SatisfactionVery satisfied - doctor really listened and able to ask questionsNo specific time given, better to have one hour slots or “window”
Very clear and precisePatient confidenceWould prefer F2F for first appointment
Doctor was very helpfulPrefer F2F for more support with condition
Doctor very friendlyNeeded to guess whether exercises were being done correctly
Pleasant doctorWith elderly patients important to advise to have someone accompany them on the telephone call on loudspeaker