Hello, can you hear me? Orthopaedic clinic telephone consultations in the COVID-19 era- a patient and clinician perspective

Table 3 Free text feedback from patients

Positives		Negatives
Logistical advantages	A better way to avoid coming to hospital during COVID-19	Lack of visual feedback	More explanation of X-ray required as I could not see it
	Good and efficient way to receive results		Video conferencing would be an improvement e.g., Skype/Zoom
	Great service to be seen at home		Prefer F2F to show doctor the deformity
	Telephone consultations made the process quicker than attending the hospital for an appointment	Consultation timings	Was not expecting telephone consultation, a pre-warning text message may have helped
Overall Satisfaction	Very satisfied - doctor really listened and able to ask questions		No specific time given, better to have one hour slots or “window”
	Very clear and precise	Patient confidence	Would prefer F2F for first appointment
	Doctor was very helpful		Prefer F2F for more support with condition
	Doctor very friendly		Needed to guess whether exercises were being done correctly
	Pleasant doctor		With elderly patients important to advise to have someone accompany them on the telephone call on loudspeaker