Retrospective Study
Copyright ©The Author(s) 2018. Published by Baishideng Publishing Group Inc. All rights reserved.
World J Gastrointest Endosc. Jan 16, 2018; 10(1): 23-29
Published online Jan 16, 2018. doi: 10.4253/wjge.v10.i1.23
Post-endoscopic procedure satisfaction scores: Can we improve?
Ankita Munjal, Joshua M Steinberg, Afnan Mossaad, Samuel J Kallus, Mark C Mattar, Nadim G Haddad
Ankita Munjal, Department of Internal Medicine, Georgetown University Hospital, Washington, DC 20007, United States
Joshua M Steinberg, Samuel J Kallus, Mark C Mattar, Nadim G Haddad, Department of Gastroenterology, MedStar Georgetown University Hospital, Washington, DC 20007, United States
Afnan Mossaad, Department of Internal Medicine, MedStar Washington Hospital Center, Washington, DC 20010, United States
Author contributions: Steinberg JM, Kallus SJ and Mattar MC designed the study and obtained IRB approval; Munjal A, Steinberg JM, Kallus SJ and Mossaad A performed majority of the data collection; Munjal A and Steinberg JM wrote the manuscript; Kallus SJ, Mattar MC and Haddad NG were involved in the editing of the manuscript.
Supported by MedStar Georgetown University Hospital, Department of Gastroenterology, No. 2016-0200.
Institutional review board statement: Study met criteria for approval by IRB at MedStar Georgetown University Hospital.
Informed consent statement: Consent was not obtained but the presented data are anonymized and risk of identification is low.
Conflict-of-interest statement: There are no conflicts of interest to disclose for all of the authors of this manuscript.
Data sharing statement: Technical appendix, statistical code, and dataset available from the corresponding author at Ankita.munjal@gunet.georgetown.edu. Consent was not obtained but the presented data are anonymized and risk of identification is low.
Open-Access: This article is an open-access article which was selected by an in-house editor and fully peer-reviewed by external reviewers. It is distributed in accordance with the Creative Commons Attribution Non Commercial (CC BY-NC 4.0) license, which permits others to distribute, remix, adapt, build upon this work non-commercially, and license their derivative works on different terms, provided the original work is properly cited and the use is non-commercial. See: http://creativecommons.org/licenses/by-nc/4.0/
Correspondence to: Ankita Munjal, MD, Department of Internal Medicine, MedStar Georgetown University Hospital, 3800 Reservoir Rd. 5 PHC, Washington, DC 20007, United States. ankita.munjal@gunet.georgetown.edu
Telephone: +1-615-4239925 Fax: +1-877-3031460
Received: August 6, 2017
Peer-review started: August 7, 2017
First decision: August 29, 2017
Revised: September 25, 2017
Accepted: December 5, 2017
Article in press: December 5, 2017
Published online: January 16, 2018
Core Tip

Core tip: We analyzed the post-endoscopy survey system that had been implemented and largely ignored in the past in order to understand where we are succeeding and failing in our endoscopy suite in regards to the overall patient experience. We also looked at patient-centered parameters that could influence procedure length, which is a common surrogate for satisfaction, to reflect on current practices and allow for process improvements in order to optimize the patient experience in our endoscopy suite.