Measurement of patient satisfaction with screening colonoscopies in the Hungarian population-based screening program: A nationwide, cross-sectional survey study

Table 1 Clinical and demographic data of study populations, n (%)

Demographic data of enrolled patients
Gender
Male	1777 (44.31)
Female	2228 (55.56)
No response	5 (0.12)
Age categories
50-53 years	536 (13.37)
54-57 years	556 (13.87)
58-61 years	573 (14.29)
62-65 years	935 (23.32)
66-70 years	1393 (34.74)
Outside the target screening age	15 (0.37)
No response	2 (0.05)
Residence of the patient
Capital city	98 (2.44)
County capital/large city	1274 (31.77)
Small town	1329 (33.14)
Village	1299 (32.39)
No response	10 (0.25)
Sedation
Analgosedation	2266 (56.51)
General anesthesia	197 (4.91)
No sedation	1124 (28.03)

Table 2 Factors associated with procedure-related discomfort or pain, n (%)

	Painless examination (scores 4-5)	P value
Gender		< 0.001
Male (n = 2184)	1492 (68.32)
Female (n = 1746)	1072 (61.40)
Age of patient		< 0.001
≤ 61 years (n = 1639)	1024 (62.48)
> 61 years (n = 2279)	1531 (67.18)
Residence		0.756
Capital/large city (n = 1344)	869 (64.66)
Small city/village (n = 2581)	1691 (65.52)
Use of sedation		< 0.001
Yes (n = 2451)	1752 (71.48)
No (n = 1120)	571 (50.98)
Information provided by general practitioner		0.054
Scores 1-3 (n = 453)	259 (57.17)
Scores 4-5 (n = 3386)	2253 (66.54)
Preprocedural information provided by the endoscopist		0.002
Yes (n = 3398)	2256 (66.39)
No (n = 360)	202 (56.11)
Communication skills of endoscopist		0.466
Scores 1-3 (n = 154)	49 (31.82)
Scores 4-5 (n = 3561)	2408 (67.62)
Communication skills of endoscopy unit staff		0.384
Scores 1-3 (n = 61)	22 (36.07)
Scores 4-5 (n = 3852)	2531 (65.71)
Experience of endoscopy unit staff		0.026
Scores 1-3 (n = 63)	21 (33.33)
Scores 4-5 (n = 3838)	2526 (65.82)

Table 3 Factors associated with overall patient satisfaction, n (%)

	Overall patient satisfaction (scores 4-5)	P value
Gender		0.240
Male (n = 2151)	2088 (97.07)
Female (n = 1701)	1641 (96.47)
Age of patient		0.332
≤ 61 years (n = 1612)	1559 (96.71)
> 61 years (n = 2229)	2160 (96.90)
Residence		0.915
Capital/large city (n = 1326)	1285 (96.91)
Small city/village (n = 2522)	2441 (96.79)
Use of sedation		0.231
Yes (n = 2391)	2340 (97.87)
No (n = 1086)	1023 (94.20)
Information provided by general practitioner		0.159
Scores 1-3 (n = 442)	397 (89.82)
Scores 4-5 (n = 3354)	3279 (97.76)
Preprocedural information provided by the endoscopist		0.842
Yes (n = 3509)	3422 (97.52)
No (n = 139)	115 (82.73)
Communication skills of endoscopist		0.194
Scores 1-3 (n = 59)	32 (54.24)
Scores 4-5 (n = 3740)	3653 (97.67)
Communication skills of endoscopy unit staff		< 0.001
Scores 1-3 (n = 60)	25 (42.67)
Scores 4-5 (n = 3731)	3645 (97.69)
Experience of endoscopy unit staff		0.013
Scores 1-3 (n = 58)	21 (36.21)
Scores 4-5 (n = 3746)	3660 (97.70)
Painfulness of colonoscopy		0.002
Scores 1-3 (n = 1311)	1217 (92.83)
Scores 4-5 (n = 2494)	2465 (98.84)
Results explained by performing endoscopist		0.950
Yes (n = 3082)	3007 (97.57)
No (n = 185)	162 (87.67)
Post-procedure information quality		0.083
Scores 1-3 (n = 93)	53 (56.99)
Scores 4-5 (n = 3609)	3534 (97.92)
All questions answered		0.042
Yes (n = 3627)	3561 (98.18)
No (n = 100)	53 (53.00)
Satisfaction with recovery room		< 0.001
Scores 1-3 (n = 222)	182 (81.98)
Scores 4-5 (n = 3147)	3089 (98.16)