Measurement of patient satisfaction with screening colonoscopies in the Hungarian population-based screening program: A nationwide, cross-sectional survey study

Table 3 Factors associated with overall patient satisfaction, n (%)

	Overall patient satisfaction (scores 4-5)	P value
Gender		0.240
Male (n = 2151)	2088 (97.07)
Female (n = 1701)	1641 (96.47)
Age of patient		0.332
≤ 61 years (n = 1612)	1559 (96.71)
> 61 years (n = 2229)	2160 (96.90)
Residence		0.915
Capital/large city (n = 1326)	1285 (96.91)
Small city/village (n = 2522)	2441 (96.79)
Use of sedation		0.231
Yes (n = 2391)	2340 (97.87)
No (n = 1086)	1023 (94.20)
Information provided by general practitioner		0.159
Scores 1-3 (n = 442)	397 (89.82)
Scores 4-5 (n = 3354)	3279 (97.76)
Preprocedural information provided by the endoscopist		0.842
Yes (n = 3509)	3422 (97.52)
No (n = 139)	115 (82.73)
Communication skills of endoscopist		0.194
Scores 1-3 (n = 59)	32 (54.24)
Scores 4-5 (n = 3740)	3653 (97.67)
Communication skills of endoscopy unit staff		< 0.001
Scores 1-3 (n = 60)	25 (42.67)
Scores 4-5 (n = 3731)	3645 (97.69)
Experience of endoscopy unit staff		0.013
Scores 1-3 (n = 58)	21 (36.21)
Scores 4-5 (n = 3746)	3660 (97.70)
Painfulness of colonoscopy		0.002
Scores 1-3 (n = 1311)	1217 (92.83)
Scores 4-5 (n = 2494)	2465 (98.84)
Results explained by performing endoscopist		0.950
Yes (n = 3082)	3007 (97.57)
No (n = 185)	162 (87.67)
Post-procedure information quality		0.083
Scores 1-3 (n = 93)	53 (56.99)
Scores 4-5 (n = 3609)	3534 (97.92)
All questions answered		0.042
Yes (n = 3627)	3561 (98.18)
No (n = 100)	53 (53.00)
Satisfaction with recovery room		< 0.001
Scores 1-3 (n = 222)	182 (81.98)
Scores 4-5 (n = 3147)	3089 (98.16)